Warranty and Refund Policy

At  ElectricBikeeu, we want you to shop with confidence. That’s why we offer a straightforward guarantee and refund policy to ensure your satisfaction with every purchase.

Return Policy

  • We offer a 15-day No-Questions-Asked Return & Refund Guarantee on most products.

  • To be eligible, returns must be initiated within 15 days of receiving your order.

  • Items must be in their original packaging and unused condition.

  • Unless the product is defective or an error was made on our end, return shipping costs are the responsibility of the customer.

Refunds

  • Once we receive your returned item and inspect it, your refund will be processed within 14 business days.

  • Refunds will be issued to your original payment method.

  • We will notify you via email once your refund has been issued.

Delivery Guarantee

  • We offer 2–3 day delivery within Europe on most products.

  • If your item is not delivered within this timeframe due to issues on our end, you are eligible for a full refund.

Warranty and Defective Products

  • All our products are backed by the manufacturer’s warranty provided by Segway-Ninebot.

  • If your item is defective or malfunctions under normal use, we will offer a repair, replacement, or full refund, depending on the situation.

  • Please contact our support team to begin a warranty claim or report an issue.

European Consumer Rights

If you are a customer based in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason, as per EU consumer protection laws.

Contact Us

If you have any questions or would like to initiate a return, please contact our support team:

📧 Email: info@electricbikeeu.com
📞 Phone: [+44 78685715114
📍 Or visit Us London, UK.

We’re committed to making sure you’re fully satisfied with your experience. Thank you for choosing Electric Bike EU.